A woman from Baytown, Texas, says that an employee of fast food restaurant chain Whataburger put a clump of mud in her sandwich. Yesenia Sanchez posted about her gross discovery on Facebook on Sunday. “I ordered through the drive thru got home to find MUD in my sandwich,” she wrote in the post that has been widely shared online
She wrote that she asked for them to switch the kind of bread was used on her meal. However, after taking a bite of the sandwich and finding mud inside, she assumes it must have been “too much to ask.”
“I couldn’t believe what I was looking at. I felt it and it looked like mud,” she said in an interview to Chronicle.
Ms Sanchez says that she called up the restaurant was told to return. At the Whataburger, she claims she spoke with another manager who assured her the “lettuce is supposed to be 100% clean” and acted as though it was placed in her sandwich on purpose.
“Clayton (manager) assured me the lettuce is supposed to be 100% clean (not globs of mud) and looked/acted as if he knew they purposely did it. Which they did!” she said in her post.
She also shared a video of her discovery that has been viewed over 39,000 times.
In a statement to Chronicle, the Whataburger Corporate Communications team said: “We’re taking this matter very seriously, and we’re focused on getting to the bottom of what happened and making it right with this customer. We immediately reached out to apologize and invited the customer back for a free meal and open dialogue. We’re also reinforcing training procedures.”
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